Motor Claims Handler (VAC-13620)
£20,000 - 25,000/annum
- United Kingdom -- England -- South East England -- Hampshire -- Basingstoke
11 January 2018
Motor Claims Handler
Working as part of a the Motor Claims Handlers team , which administer claims on a "cradle to grave" basis within the group.
Predominantly dealing with third party motor claims.
Working as part of a busy team, you will be able to settle or defend claims appropriately, as well as recover losses from third parties.
o Negotiation to point of settlement claims within pre-agreed criteria. To investigate and monitor developments on incidents which could give rise to claims.
o To liaise with insurers, loss adjusters and solicitors as required to assist in their investigations into claims.
o The jobholder will be in frequent contact with claimants, sometimes in confrontational situations; the jobholder must display diplomacy and tact in these situations as they are ambassadors for the group and all must be done to stop an escalation of the matter.
o The jobholder will have to work on their own initiative in such situations and take decisions on issues of liability, where necessary, if this limits such escalation.
Competencies and Qualifications
You will need to be able to be tactile and have assertiveness when dealing with customers. Excellent spoken and written communication skills, Accuracy and attention to detail. The ability to work well under pressure, A professional attitude, Good administrative and computer keyboard skills and Respect for confidential information
You must have Previous experience in a similar claims insurance company.
A good working knowledge of the legal process and legislation surrounding compensation claims is essential.
Sound attention to detail with the ability to deliver work to a consistently high standard and within agreed time scales.
Confident and capable in managing a range of customer correspondence, some of which may become emotionally charged.
Good levels of literacy, numeracy and Microsoft Windows experience.
Excellent benefits and salary up to 25K
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