Collections Specialist (VAC-14330)
£25,000 - £27,000/annum
- United Kingdom -- England -- South East England -- Hampshire -- Basingstoke
Thursday, July 02, 2020
We have a requirement for a Customer Collections Specialist .
The collections team are the frontline of our business , as part of this team you will be working with customers whose accounts are due on agreed dates and accounts that have fallen into arrears.
Dealing with customers you will use your excellent listening and negotiation skills to help them find a repayment option and get them back on track .
Duties will include -
Processing inbound calls from customers
Calling customers with overdue accounts
Establishing payment plans for customers
Ensuring everything is within regulation and kept up to date on management systems
Identify trends and gaps in policies, procedures strategies and systems
Excellent communication skills
Assertive and confident
Outstanding negotiation and influencing skills
The ability to handle and diffuse challenging calls
Strong team player
Attention to detail
Collections and Recovery within financial services (min 2 years )
This role is based in the Basingstoke office and dependant on goverment guidelines will be office based .
25 days holiday
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