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Customer Service Co Ordinator (VAC-14331)

Overview

Reference
VAC-14331

Salary
£25,000 - £25,000/annum + pension

Job Location
- United Kingdom -- England -- South East England -- Hampshire -- Basingstoke

Job Type
Permanent

Posted
Thursday, July 02, 2020


Customer Service Co-ordinator

Do you have a flair for delivering outstanding customer service ?

Working in a financial enviroment you will be the face behind our Customer Services .

Duties to include -

Answering inbound calls to give updates on applications
Offer technical support to customers and internal team members
Download call recordings upon request for complaints team
Careful handling of cancellations and escalation of potential fraud cases

Required Skills

This position is all about customer service so you must -

Confident in communication at all levels , on the telephone and in writing
Have the ability to work under pressure and be able to show a flexible and adaptable approach
Excellent time management skills , be able to review organise and prioritise
Outstanding oral and written english

Familiarity with Financial Ombudsmen Rules and Regulations
Knowledge in retail finance and finance agreements

Based In Basingstoke
Salary 25k
25 days holiday
Pension

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Contact information

Madelaine Allen

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