Customer Service Co Ordinator (VAC-14331)
£25,000 - £25,000/annum + pension
- United Kingdom -- England -- South East England -- Hampshire -- Basingstoke
Thursday, July 02, 2020
Customer Service Co-ordinator
Do you have a flair for delivering outstanding customer service ?
Working in a financial enviroment you will be the face behind our Customer Services .
Duties to include -
Answering inbound calls to give updates on applications
Offer technical support to customers and internal team members
Download call recordings upon request for complaints team
Careful handling of cancellations and escalation of potential fraud cases
This position is all about customer service so you must -
Confident in communication at all levels , on the telephone and in writing
Have the ability to work under pressure and be able to show a flexible and adaptable approach
Excellent time management skills , be able to review organise and prioritise
Outstanding oral and written english
Familiarity with Financial Ombudsmen Rules and Regulations
Knowledge in retail finance and finance agreements
Based In Basingstoke
25 days holiday
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