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Client Engagement Officer (VAC-13552)

Overview

Reference
VAC-13552

Salary
£17,000 - 17,000/annum

Job Location
- United Kingdom -- England -- South East England -- Hampshire -- Alton

Job Type
Permanent

Posted
13 October 2017


Client Engagement Officer Alton, Hampshire

The Client Engagement Officer role is integral to the business and will provide an increase in leads for the Mortgage Advisors.

As the Client Engagement Officer, you will be the first and lasting impression of the company, so the service you provide should be unique and lasting to each client.

Skills and experience:
o Active listening skills - essential
o Must be professional and engaging
o Previous sales or customer service experience is essential - Preferably phone based
o Must be able to work on their own initiative
o Some knowledge of mortgages or financial services is desirable but not essential


Main duties and responsibilities:
o Be part of the Client Engagement team at the forefront of the company's customer services
o Book in live clients with advisors to ensure a higher conversion of held appointments
o Respond quickly to new lead opportunities coming from websites emails
o Identifying the client needs and matching them with the most appropriate mortgage advisor
o Accurately record client to ensure there is a smooth hand over to the mortgage advisor

In return -
Salary: 17,000 + bonus
Hours: 09:00 - 17:30, 1 late until 19:00, Sat/Sun on a rota basis
Benefits: Cycle to work scheme, Pension, Bonus


Contact information

Matt Bennett

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