Client Engagement Officer (VAC-13552)
£17,000 - 17,000/annum
- United Kingdom -- England -- South East England -- Hampshire -- Alton
13 October 2017
Client Engagement Officer Alton, Hampshire
The Client Engagement Officer role is integral to the business and will provide an increase in leads for the Mortgage Advisors.
As the Client Engagement Officer, you will be the first and lasting impression of the company, so the service you provide should be unique and lasting to each client.
Skills and experience:
o Active listening skills - essential
o Must be professional and engaging
o Previous sales or customer service experience is essential - Preferably phone based
o Must be able to work on their own initiative
o Some knowledge of mortgages or financial services is desirable but not essential
Main duties and responsibilities:
o Be part of the Client Engagement team at the forefront of the company's customer services
o Book in live clients with advisors to ensure a higher conversion of held appointments
o Respond quickly to new lead opportunities coming from websites emails
o Identifying the client needs and matching them with the most appropriate mortgage advisor
o Accurately record client to ensure there is a smooth hand over to the mortgage advisor
In return -
Salary: 17,000 + bonus
Hours: 09:00 - 17:30, 1 late until 19:00, Sat/Sun on a rota basis
Benefits: Cycle to work scheme, Pension, Bonus
Register with Wote Street People
If you are looking for suitable jobs in Basingstoke, then call us on 01256 799127 to talk with us.
You can register in two ways.
1) If it's difficult to get into the office, simply sign up for our vacancies list to hear about our latest opportunities or
2) If you are looking to start work asap and may consider temporary work, pop into the office any time Monday - Friday between 9am and 5pm.
We look forward to speaking to you soon and planning your future together.