Billing Analyst (VAC-13563)
£20,000 - 23,000/annum
- United Kingdom -- England -- South East England -- Hampshire -- Basingstoke
10 October 2017
Do you love playing with numbers? enjoy the challenges of spreedsheets? then the Billing analyst role could be for you.
The Billing team is an integral part of the business, the billing team works closely with the Customer Relations, Provisioning and Accounts teams. The Billing team raises circa 80,000 invoices a year with a value in the region of 40m. The invoice processes are necessarily automated relying on data collection and upload rather than manual preparation.
The team is characterized by hard work, shared responsibility, supportive work environment and a healthy balance of professionalism and laughter.
Key areas of responsibility including
" Adding new products to customer accounts
" Building rate cards for calls / products
" Respond to queries from other departments
" Maintaining the integrity of customer records
" Investigating customer queries initially with the close support of the Billing Supervisor
" Internal queries
" Liaison and support
The successful candidate will be naturally numerate, inquisitive and well organised with a desire to investigate anomalies. You must be self-motivated and see yourself as being able to work independently, taking responsibility for your own workload.
For clarity, this job is not suitable for candidates who see themselves in an accounts role. Whilst the work of the Billing and Accounts teams dovetail, the departments are separate and require people with different skill sets.
o Tenacious personality as problems can be complex and involved
o Eye for detail with a desire for accuracy
o Good communication with the ability to put a point across clearly both verbally and in writing
o Confident personality, prepared to be innovative and embrace a changing environment
o Completer finisher, able to take a task and follow it to the end without close supervision
Desirable Software Skills
Excel, all required excel skills will be taught as part of on the job training, a basic level of excel would be useful
Aurora (CRM system)
Microsoft Office suite (including Access)
Salary 21000 -23000
Office hours: 8.30am - 5.30pm
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