Billing Analyst - Basingstoke

Ref: 195 Date Posted: Tuesday 09 Aug 2022
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Business Billing Analyst  

Basingstoke - RG21 

Salary £24k-£30k, dependent on experience

Hyrbrid working 2-3 days per week 


Do you have experience of working with billing platforms in telecoms or cloud consumption? Would you like to work with a dynamic growing team on an award-winning platform?


If the answer is yes, we need to talk!


Key duties:


  • Providing customers with care and support
  • Assisting customers with their monthly billing runs
  • Resolving any billing issues from customers
  • Supporting and training customers to make the most of our feature rich billing platform. .
  • Helping the development team with testing and ad-hoc queries.
  • Liaising between the Support team and Development team on tier 2 support queries.

Key Skills

  • Experience dealing with IT problems, incidents and/or change management
  • Candidate must be able to work unsupervised and use own initiative
  • Excellent written and verbal communications skills. Be comfortable liaising with external customers and a wide range of staff from technical and non-technical backgrounds 
  • Any experience in SQL Server, Azure, Windows server, VMWare would be highly beneficial, but not essential
  • ITIL certified or experience within an ITIL-aligned environment preferred
  • Any experience with programming or software development would be highly beneficial, but not essential 



  • 5 GCSE's at grade C or above including Maths and English
  • IT Support (preferred)
  • Customer Service: 1 year (preferred)

What you can expect from us:


  • Dynamic team
  • Nice modern offices and facilities.
  • Hybrid working. Candidates must be within a reasonable distance of Basingstoke.
  • Full training given on our award-winning Intelligent Billing platform
  • Career opportunities – our business is growing in multiple sectors.
  • Salary £24k-£30k, dependent on experience
  • Free parking
  • 25 days holiday
  • Discretionary year-end bonus
  • Private medical insurance
  • Generous pensions.