Customer services - Brighton

Sorry, this advert is now closed. Click here to view our live vacancies.
Ref: 158 Date Posted: Friday 27 May 2022

Customer Services / Move Manager

Location: Maidstone, ME20 6XS


Salary: £19,000 - £24,000 per annum

Working Hours: 37.5 hours per week, Monday to Friday, 9:00 am – 17:30 pm

 

We are  looking for a dynamic Customer Services / Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction.

A competitive salary will be offered alongside the opportunity to work in a well-established company.

fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

 

Customer Services / Move Manager  - JOB PURPOSE:

· To ensure the highest level of move management is offered to clients throughout the move process thus ensuring customer satisfaction and repeat business

· To maximise the job profitability of allocated moves through tight cost control

· To proactively liaise with internal service departments and service partners

· To arrange and book all services with internal departments, partners and suppliers ensuring that the client’s expectations are met and consistent service excellence is provided.

 

Customer Services / Move Manager -RESPONSIBILITIES:

 · To ensure enquiries, bookings and moves are actioned in a timely manner

· To ensure Microsoft Dynamics is updated with client information and that all relevant parties are updated appropriately in line with agreed time lines

 · To arrange efficient and prompt move management

· To ensure prompt response to e-mail enquiries / rate requests

· To ensure superior customer service levels

· To meet transportation and accounting deadlines

· To identify sales opportunities from your allocated client base ensuring these are advised to the sales team for future development

· To provide support to the rest of the team

· To attend team meetings making a positive contribution to team and company aims in line with SLA’s/KPI’s

· To comply with all company rules and H&S regulations within the working environment.

 

SKILLS, KNOWLEDGE & EXPERIENCE:

· Superior customer service

· Strong administration and problem solving capability

· Ability to prioritise and manage a large number of job files efficiently

· Commercial awareness to maximize job profitability

· Flexible approach and adaptable to change

· Create a great customer experience with the ability to build rapport with customers, partners and suppliers

· Ability to communicate effectively on all levels

· Excellent time management with the ability to work well under pressure

· Passion for completing all tasks to the highest standard and be driven by results

· Proficient IT skills – Office, Word, Excel.