Customer Services / Move Manager
Location: Maidstone, ME20 6XS
Salary: £19,000 - £24,000 per annum
Working Hours: 37.5 hours per week, Monday to Friday, 9:00 am – 17:30 pm
We are looking for a dynamic Customer Services / Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction.
A competitive salary will be offered alongside the opportunity to work in a well-established company.
fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.
Customer Services / Move Manager - JOB PURPOSE:
· To ensure the highest level of move management is offered to clients throughout the move process thus ensuring customer satisfaction and repeat business
· To maximise the job profitability of allocated moves through tight cost control
· To proactively liaise with internal service departments and service partners
· To arrange and book all services with internal departments, partners and suppliers ensuring that the client’s expectations are met and consistent service excellence is provided.
Customer Services / Move Manager -RESPONSIBILITIES:
· To ensure enquiries, bookings and moves are actioned in a timely manner
· To ensure Microsoft Dynamics is updated with client information and that all relevant parties are updated appropriately in line with agreed time lines
· To arrange efficient and prompt move management
· To ensure prompt response to e-mail enquiries / rate requests
· To ensure superior customer service levels
· To meet transportation and accounting deadlines
· To identify sales opportunities from your allocated client base ensuring these are advised to the sales team for future development
· To provide support to the rest of the team
· To attend team meetings making a positive contribution to team and company aims in line with SLA’s/KPI’s
· To comply with all company rules and H&S regulations within the working environment.
SKILLS, KNOWLEDGE & EXPERIENCE:
· Superior customer service
· Strong administration and problem solving capability
· Ability to prioritise and manage a large number of job files efficiently
· Commercial awareness to maximize job profitability
· Flexible approach and adaptable to change
· Create a great customer experience with the ability to build rapport with customers, partners and suppliers
· Ability to communicate effectively on all levels
· Excellent time management with the ability to work well under pressure
· Passion for completing all tasks to the highest standard and be driven by results
· Proficient IT skills – Office, Word, Excel.