Customer Services - Manchester

Ref: 190 Date Posted: Thursday 28 Jul 2022
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Job Title: Move Manager (Customer Service Advisor)

Job Type: Full Time and Permanent

Salary: £20,000 per annum

Location: Manchester, M32 0SZ

We are looking for a dynamic Move Manager / Customer Service Advisor who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction.

A competitive salary will be offered alongside the opportunity to work in a well-established company. Fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

Customer Service Advisor JOB PURPOSE:

· To ensure the highest level of move management is offered to clients throughout the move process thus ensuring customer satisfaction and repeat business

· To maximise the job profitability of allocated moves through tight cost control

 · To proactively liaise with internal service departments and service partners

· To arrange and book all services with internal departments, partners and suppliers ensuring that the client’s expectations are met, and consistent service excellence is provided.

 

Customer Service Advisor RESPONSIBILITIES:

· To ensure enquiries, bookings and moves are actioned in a timely manner

· To ensure Microsoft Dynamics is updated with client information and that all relevant parties are updated appropriately in line with agreed timelines

· To arrange efficient and prompt move management

· To ensure prompt response to e-mail enquiries / rate requests

 · To ensure superior customer service levels

· To meet transportation and accounting deadlines

· To identify sales opportunities from your allocated client base ensuring these are advised to the sales team for future development

 · To provide support to the rest of the team

· To attend team meetings making a positive contribution to team and company aims in line with SLA’s/KPI’s

· To comply with all company rules and H&S regulations within the working environment.

 

SKILLS, KNOWLEDGE & EXPERIENCE:

· Superior customer service

· Strong administration and problem solving capability

· Ability to prioritise and manage a large number of job files efficiently

· Commercial awareness to maximize job profitability

· Flexible approach and adaptable to change

· Create a great customer experience with the ability to build rapport with customers, partners and suppliers

· Ability to communicate effectively on all levels

· Excellent time management with the ability to work well under pressure

· Passion for completing all tasks to the highest standard and be driven by results

· Proficient IT skills – Office, Word, Excel.

 

Company Benefits- 

  • Staff Rewards Voucher Scheme
  • Workplace Pension
  • Staff Referral Scheme
  • Eye Care vouchers
  • Paid time off for volunteering
  • Long Service Awards
  • Dress Down Friday

 If you feel have the skills and experience to become our Move Manager please click ‘apply’ now – we’d love to hear from you!