Customer Services - South West

Ref: 79 Date Posted: Wednesday 19 Jan 2022
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We are looking for a dynamic Customer Service Adviser , who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction.

This is a great opportunity for candidates with at least two years’ customer service experience. A competitive salary will be offered alongside the opportunity to work in a well-established company.

This is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

Key responsibilities of our Customer Service Adviser – Removals will be to:

  •  Be the one point of contact throughout the customer’s journey which involves understanding the customer’s needs and in turn improving the customer’s experience. You will be expected to maintain excellent customer service and communication standards at all times
  • Solve problems and use intuition to resolve any issues from the client
  • Maximise sales opportunities and up-sell products and services to the customer  Consistently work to company and legal standards when processing documentation
  • Deal with all administrative enquiries in a professional and timely manner is a must, along with ensuring all documentation is accurately checked before processing
  • Partaking in team meetings and briefings when planned

What we’re looking for in our Customer Service Adviser – Removals:

  • Customer-centric with the ability to create a great customer experience and build rapport with customers
  • The ability to actively listen
  • The ability to work with others and share best practice
  • Enthusiastic and self-motivated with a positive approach to your work and a “can do” attitude
  • Excellent organisational skills with the ability to prioritise workload
  • Excellent time management, with the ability to work well under pressure
  • A passion for completing all tasks to the highest standard and be driven by results
  • Proficient IT skills – Office, Word, Excel

In return - 

Salary -  £18,000 to £20,000 pa

Working Hours – Monday to Friday 9 am to 5:30 pm

Cullompton EX15 1BS