customer services advisor - London

Ref: 203 Date Posted: Wednesday 03 Aug 2022
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Move Manager / Customer Service Advisor

 

Salary: £24,000 - £30,000 pa

Location: x1 position in Basingstoke (RG24 8PE), x1 position in Maidstone (ME20 6XS), x1 position in Kings Langley (WD4 8LZ)

Working Hours: Mon – Fri, 9:00 am – 5:30 pm

 

We are looking for a dynamic Move Manager / Customer Service Advisor who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction.

A competitive salary will be offered alongside the opportunity to work in a well-established company. Fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

 

 

JOB PURPOSE:

 

  1. To ensure the highest level of move management is offered to clients throughout the move process thus ensuring customer satisfaction and repeat business
  2. To maximise the job profitability of allocated moves through tight cost control
  3. To proactively liaise with internal service departments and service partners
  4. To arrange and book all services with internal departments, partners and suppliers ensuring that the client’s expectations are met and consistent service excellence is provided.

 

RESPONSIBILITIES:

 

  • To ensure enquiries, bookings and moves are actioned in a timely manner
  • To ensure Microsoft Dynamics is updated with client information and that all relevant parties are updated appropriately in line with agreed time lines
  • To arrange efficient and prompt move management
  • To ensure prompt response to e-mail enquiries / rate requests
  • To ensure superior customer service levels
  • To meet transportation and accounting deadlines
  • To identify sales opportunities from your allocated client base ensuring these are advised to the sales team for future development
  • To provide support to the rest of the team
  • To attend team meetings making a positive contribution to team and company aims in line with SLA’s/KPI’s
  • To comply with all company rules and H&S regulations within the working environment.

 

SKILLS, KNOWLEDGE & EXPERIENCE:

 

  • Superior customer service
  • Strong administration and problem solving capability
  • Ability to prioritise and manage a large number of job files efficiently
  • Commercial awareness to maximize job profitability
  • Flexible approach and adaptable to change
  • Create a great customer experience with the ability to build rapport with customers, partners and suppliers
  • Ability to communicate effectively on all levels
  • Excellent time management with the ability to work well under pressure
  • Passion for completing all tasks to the highest standard and be driven by results
  • Proficient IT skills – Office, Word, Excel.

 

In return –

 

  • Staff Rewards Voucher Scheme
  • Workplace Pension
  • Staff Referral Scheme
  • Eye Care vouchers
  • Paid time off for volunteering
  • Long Service Awards
  • Dress Down Friday