First Line Support Engineer - Melton Suffolk

Ref: 175 Date Posted: Wednesday 15 Jun 2022
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First Line support Engineer 

leading the innovation of cloud telephony with cloud services hosted on our own network using technology created by our in-house research and development team. Our revolutionary systems are assisting the NHS with their digital revolution.

We are looking for someone with a minimum of 12-months service desk experience.  This is a busy environment with high ticket numbers so the person should be comfortable with high volume, and have experience of ticketing software. 

experience doesn't have to be telecoms specific as any service desk experience would suffice.

 technical understanding of physical networks is beneficial but not essential. 

Excellent customer service skills are vital as the First Line Support Engineer is the first point of contact for customers.

Our product is unique so anyone joining us would have to learn a bespoke system, full training will be given of course.

Salary £23000k

Hybrid working - 2 days office - 3 at home