refrigeration engineer - Basingstoke

£24K- £26K
Ref: 8 Date Posted: Tuesday 12 Oct 2021
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leading specialist manufacturer and supplier of medical and laboratory equipment in the UK are recruiting for a Technical Services Advisor to join them

The refrigeration engineer will mainly provide a front-line technical support to the After Sales and customers in a timely manner to maximise customer satisfaction.

refrigeration engineer job duties will be -  

  • To provide front line technical support to the After Sales and customers in a timely manner
  • To provide direct support to customers in either both verbal and / or written format
  • Recording of customers issues on the Service software and keeping these updated
  • To plan work in line with known priorities and time available. 
  • To work within a team environment
  • To liaise with customers and help in a manner that fosters goodwill towards the Company Schedule, maintain and update the field service engineers.
  • To organise, be responsible for the issue and maintaining of spare parts, keep the parts updated
  • Parts that have been returned from customers and engineers to be inspected/tested
  • Good working knowledge on Service software. Ensure correct and complete entry of all required data. To compile reports in required formats as requested.

The ideal refrigeration engineer must have –

  • worked in a previous technical service role
  • Have Experience of working within a fast-paced working environment.
  • Have Working Knowledge of Service software

Above all you must have a good attention to detail, have a confident telephone manner and be able to achieve successful completion of the required task.

Salary up to £26K depending on experience

Free parking

Growing company