Sales - North London

Ref: 172 Date Posted: Thursday 04 Aug 2022
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Sales 

Fantastic national brand who specialise in removals and storage, offering a full range of professional removals and storage services for home and business.

We are looking for a dynamic Sales individual who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction.

Location: Kings Langley, WD4 8LZ

Salary: £24,000 - £28,000 per annum + £4,000 - £10,000 commission

Working Hours: Monday – Friday, 9:00 am – 17:30 pm

Sales JOB PURPOSE

Grow territory revenue within the brand image and deliver profitable revenue in line with margin expectation and targets. In conjunction with the Group Sales Manager, identify, establish and develop a successful OBS process, method and strategy to effectively service the Group’s requirements.

Sales  RESPONSIBILITIES

  • Answering incoming enquiries from all channels (including but not limited to Live chat, Web, lead generation, telephone) commercially reviewing them and acting appropriatel
  • Complete customer surveys via telephone, video call and self survey information
  • All enquiries/quotations to be recorded in Navision
  • Identification of customer buying criteria
  • Price bounce to gauge customer reaction
  • Accurate costings via costing form and table
  • Determining margin through factors such as move date, insurance value, competition and customer confidence in brand
  • Insurance sales and uplifts
  • Introduce affiliate revenue streams
  • Prepare and submit quotation to customer
  • Follow up all jobs to conclusion and maintain records in Navision
  • Work with the Operations team to establish appropriate service standards, and to proactively seek service improvements

SKILLS, KNOWLEDGE & EXPERIENCE

  • Good negotiating and influencing skills
  • Excellent communication skills both written and verbal
  • PC literate
  • Ability to build alliances and maintain relationships
  • Ability to understand both customer and competitive environment
  • Good networking skills
  • Commercial awareness

Personal attributes

  • Consultative Skills – understanding customer requirements and competitive environment
  • Selling skills and concepts – Influencing, listening, questioning, negotiating and gaining commitment
  • Organised
  • Ability to work under pressure and deliver to deadlines
  • Flexible
  • Proactive
  • Approachable